Website Terms of Use

Document reference

LUC-LEG-002

Effective date

24 April 2026

Last updated

24 April 2026

These Website Terms of Use (the “Terms”) govern your access to and use of the Lucevo website at lucevo.io (the “Site”), including any information, forms, or materials made available through it. By accessing or using the Site, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site.

A link to these Terms is available in the footer of the Site and at or near any point where you submit information to us through the Site.

Lucevo delivers bespoke agentic architecture for luxury hospitality. Commercial engagements are governed by a separately executed Master Services Agreement (“MSA”), together with any applicable order forms, statements of work and data processing documentation. These Terms govern only your use of the Site and any pre-engagement exchange with Lucevo. They do not, by themselves, create or govern any paid deployment, implementation or ongoing services, and they do not commit either party to a commercial relationship.

The contracting party under these Terms is:

Legal entity

LUCEVO LTD (“Lucevo”, “we”, “us”, “our”)

Company number

17136759

Registered in

England & Wales

Registered office

124–128 City Road, London, England, EC1V 2NX

General contact

[email protected]

Legal notices

[email protected]

In these Terms, “you” and “your” refer to the individual using the Site and, where applicable, the organisation on whose behalf that individual is acting.

The Site is intended for professional audiences — ownership, executive, and operational leadership within the hospitality industry, together with their advisers and other business contacts. You must be at least 18 years old and legally capable of entering into binding agreements.

If you access the Site on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms.

The Site is not intended for use by consumers acquiring goods or services for personal purposes. Where applicable consumer protection law nevertheless applies to you (for example, in the UK under the Consumer Rights Act 2015 or in the EU under equivalent national implementations of EU consumer law), nothing in these Terms is intended to exclude or restrict any rights you have under that law that cannot lawfully be excluded or restricted.

These Terms are drafted on the basis that you are using the Site in the course of business. If you are a consumer, some exclusions and limitations in these Terms may not apply to you, and you may have additional rights under applicable law.

Our audit request form (when made available) exists so that we can evaluate whether Lucevo is the right fit for your property. Submitting a request does not form a contract and does not oblige either party to proceed. We will treat non-public information you share with us through the Site for pre-engagement evaluation as confidential and use it only for the purpose of assessing a potential engagement, unless you agree otherwise in writing or we are required to disclose it by law.

By submitting an audit request or otherwise sharing pre-engagement information with us, you confirm that:

• The information you provide is accurate to the best of your knowledge.
• You have authority to share the operational, commercial, or other details you describe.
• Sharing that information with Lucevo for evaluation purposes does not breach any obligation you owe to a third party.

A formal mutual non-disclosure agreement is available on request and is routinely executed before detailed scoping begins. These Terms do not create a standalone non-disclosure agreement. If a separate mutual NDA is executed, it will, to the extent of any inconsistency, prevail over these Terms in relation to the subject matter of that NDA.

Personal data submitted through the Site is handled in accordance with our Privacy Policy.

All content on the Site — including the Lucevo name, logo, trade marks, typography, visual system, written copy, diagrams, illustrations, and any descriptions, diagrams, visualisations and explanatory materials relating to our workflows, systems and agentic architectures as presented on the Site — is owned by Lucevo or its licensors and is protected by copyright, trade mark, database, and other applicable intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable right to access and use the Site for your internal business evaluation purposes only, subject to these Terms.

You may view the Site and save or print a reasonable number of pages for the sole purpose of evaluating Lucevo for your organisation. You may not otherwise copy, reproduce, redistribute, adapt, modify, translate, publicly display, transmit, or commercially exploit any part of the Site without our prior written consent.

Ownership and licensing of deliverables created during a paid engagement — blueprints, agent configurations, prompts, code, integrations, and documentation — are addressed expressly in the MSA and the relevant statement of work, which prevail over this section in respect of those deliverables.

If you believe content on the Site infringes your intellectual property rights, contact us at [email protected] with sufficient detail for us to investigate.

You must not misuse the Site or use it in any way that is unlawful, fraudulent, harmful, or likely to compromise the Site’s integrity, security or availability. In particular, you must not:

• Attempt to probe, scan, penetration test, or otherwise test the vulnerability of the Site, or breach any security or authentication measures, without our prior written permission.
• Access or attempt to access any part of the Site, server, or related infrastructure that is not intended for public use.
• Submit false, misleading, defamatory, infringing, or unlawful information through any form on the Site.
• Scrape, crawl, harvest, index, mirror, republish or otherwise systematically extract content or data from the Site, whether manually or by automated means, including for the purpose of training, fine-tuning, benchmarking or otherwise improving any machine-learning or artificial-intelligence system, except with our prior written consent.
• Introduce any virus, worm, trojan, time-bomb, or other malicious code, or interfere with the use of the Site by others.
• Use the Site or any content obtained from it to build, train, support or market a product or service that is materially similar to, or competitive with, Lucevo’s services.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity, including Lucevo or any of our staff, contractors or partners.

Good-faith security research is welcomed within the scope of our coordinated disclosure approach. Before conducting any security testing of the Site, please contact [email protected] so we can agree the scope and timing in writing. Any security testing carried out without our prior written agreement may be treated as unauthorised.

We may restrict, suspend or block your access to the Site at any time if we reasonably believe you have breached these Terms or pose a security, legal or operational risk.

The Site is provided “as is” and “as available” for general informational purposes. Content is current as of the date indicated and may be revised, supplemented, or withdrawn without notice.

Nothing on the Site constitutes legal, financial, tax, regulatory, technical or other professional advice, and no content on the Site forms part of any offer, warranty or binding commitment unless expressly confirmed by us in writing.

Where the Site refers to outcomes from prior engagements (including any case studies, statistics, or testimonials we may publish in future), those references describe the specific circumstances of those engagements only and are not predictions or guarantees of results for any future deployment. Every Lucevo deployment is bespoke; outcomes depend on the specific operational context, integrations, data quality, and personnel involved.

To the fullest extent permitted by law, we exclude all conditions, warranties, representations, and other terms (whether express or implied) that may apply to the Site or any content on it. Nothing in these Terms affects any rights or remedies that cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including in particular:

• liability for death or personal injury caused by negligence;
• liability for fraud or fraudulent misrepresentation; and
• any other liability that cannot lawfully be limited or excluded (including, for consumers, certain rights under the UK Consumer Rights Act 2015 and equivalent legislation in other jurisdictions).

The Site is made available free of charge for general information only. No fee is payable for access to or use of the Site, and these Terms do not create a commercial services relationship between you and Lucevo.

Subject to the paragraphs above, and to the fullest extent permitted by law:

• We will not be liable for any indirect, special, incidental, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, anticipated savings, opportunity, or data, arising out of or in connection with your access to or use of the Site, whether based in contract, tort (including negligence), statute, or otherwise.
• Our total aggregate liability arising out of or in connection with these Terms and your use of the Site, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will in any event not exceed £100 (one hundred pounds sterling).

Commercial liability under paid engagements is addressed separately and specifically in the MSA, and the limit above does not apply to liability under the MSA, which is governed by its own terms.

The Site may contain links to third-party websites, applications, or resources for reference only. Lucevo does not endorse and is not responsible for the content, products, services, security, or privacy practices of any third-party site or service. Your use of any such site or service is at your own risk and is governed by that third party’s own terms and privacy policy. We are not responsible for any loss or damage that may arise from your use of any third-party site, application or resource linked from the Site.

The Site is operated from the United Kingdom and is intended primarily for users in the United Kingdom and the European Economic Area. We make no representation that the Site or its content is appropriate, lawful, or available for use in any other jurisdiction.

If you choose to access the Site from outside the United Kingdom, you do so on your own initiative and are responsible for compliance with any local laws that apply to you. In particular:

• EEA visitors: Your personal data is processed in accordance with our Privacy Policy, which addresses the legal bases under the EU GDPR and any international transfers.
• US visitors (including California): The Site is intended for business users and is not directed at US consumers. To the extent any applicable US state privacy law applies to personal data collected through the Site, additional information is set out in our Privacy Policy. We do not “sell” personal information in the sense used by applicable California privacy legislation.
• Other jurisdictions: Local laws (including export controls and sanctions) may restrict your ability to access the Site. You must not access the Site if doing so would breach any law applicable to you.

We will not be liable for any failure or delay in performing our obligations under these Terms to the extent that the failure or delay is caused by events beyond our reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, government action, epidemic or pandemic, fire, flood, severe weather, labour disputes, failure of utilities, internet or telecommunications failures, cyberattacks, or failures of third-party suppliers.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, or, if it cannot be so modified, severed. The remaining provisions of these Terms will continue in full force and effect.

A failure or delay by us in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy. A waiver of any breach of these Terms does not constitute a waiver of any subsequent breach.

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer, or sub-licence our rights and obligations under these Terms in connection with a merger, acquisition, restructuring, or sale of assets, or to any group company, without your consent.

These Terms, together with our Privacy Policy, Cookie Policy and any other policies expressly referenced in them, set out the terms on which you may access and use the Site.

This section does not exclude liability for fraud or fraudulent misrepresentation. Any paid engagement between you and Lucevo will be governed exclusively by the relevant Master Services Agreement and associated documents, which will prevail over these Terms to the extent of any inconsistency in relation to those engagements.

We may update these Terms from time to time to reflect changes in our practices, the Site, or applicable law. When we make material changes, we will update the “Last updated” date at the top of this document and, where appropriate, provide a more prominent notice on the Site. Where reasonably practicable, we will endeavour to give advance notice of material changes before they take effect. Your continued use of the Site after any updated Terms have taken effect constitutes acceptance of the revised Terms.

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or your use of the Site, are governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, save that:

• We may bring proceedings to enforce our intellectual property rights in any jurisdiction where infringement occurs.
• If you are a consumer and habitually resident in another part of the United Kingdom or in the European Economic Area, you may also bring proceedings in the courts of your country of residence, and you benefit from any mandatory protections of the law of that country.

Questions about these Terms can be directed to [email protected].

Requests to execute a non-disclosure agreement or to begin a bespoke engagement should be sent via the audit request form on the Site or by email to [email protected].